To all of our valued Guests,
I can’t thank you enough for your continued loyalty and support during the past 15 months. Since mid-March of 2020, we have all faced unprecedented challenges and changes in the way we lead our daily lives. At Service Inspired Restaurants, the launch of a full line of grocery essentials for on demand takeout & delivery, and an app that facilitates truly contactless experiences are just a few of the myriad of changes we have made throughout this time to meet the shifting needs of Canadians.
From day one, we have been relentlessly committed to the safety and needs of our team members, guests and communities. While there are uncertainties that we will continue to navigate together as we reopen our restaurants, this commitment remains certain.
In that spirit, I wanted to let you know that our precautionary measures that meet or exceed the requirements set by federal and provincial health officials remain in place as we re-open. The list below reflects just some of the key measures we have put in place in our takeout & delivery channels as well as in our restaurants:
- We have redone our restaurant floorplans to accommodate proper physical distancing. Guests will only be seated in group sizes that match the provincially permitted number
- Hand sanitizer stations have been installed throughout the restaurant so that they are highly accessible, and all guests will be asked to properly sanitize their hands before entering the restaurant
- Heightened sanitization measures have been put in place, especially for high touch areas and items that include but are not limited to:
- Pay at the table terminals
- Door handles
- Condiments, etc.
- Bathroom facilities were modified to permit distancing and will be thoroughly sanitized every 30 minutes.
- We have changed our dine in menus to a single use, disposable format. Our complete menu offering is also be available on jackastors.com. Table top craft paper will continue to be single use.
- All locations are thoroughly deep cleaned on a daily basis
- All salaried and hourly team members are:
- Wearing mandatory PPE (Personal Protective Equipment)
- Pre-screened before every shift for signs & symptoms with a comprehensive screening questionnaire and infrared temperature checks
- If they respond “YES” to any of the screening questions or have a temperature that exceeds 37.8°C, they are not be permitted to enter the restaurant. They are advised to go home and self-isolate immediately, contact a primary care provider, local public health unit or Telehealth to discuss their symptoms and/or exposure and seek testing. They can return once 14 days have elapsed or they have received medical clearance.
- Practicing physical distancing, where possible, by staggering work stations and installing Plexiglas where appropriate
- Thoroughly sanitizing all tables and chairs within the restaurant between each Guest use
- Washing their hands properly & with increased frequency whenever they touch a surface.
- Trained on these enhanced safety and sanitization measures, including practicing proper physical distancing
As things evolve, we will continue to modify the in-restaurant dining experience to increase comfort and safety through added functionalities in our Inspired Dining Rewards App that will further limit guest & server contact.
We know the restaurant industry and dine in experiences will look a little bit different than what we’re used to, but what I can tell you is that at Service Inspired Restaurants, we’ve always prided ourselves on doing things a little bit differently and we’ll continue to do so to in the coming months by creating unique ways to provide you with memorable, share-worthy experiences whether you choose to dine with us or enjoy your favorites at home.
Please feel free to contact us directly at covid19information@sircorp.com if you have any questions or concerns.
To our team members, guests & communities who continue to navigate this difficult time with us- I can’t say thank you enough.
